Between 08:11 and 10:35 UTC on 22 September 2026, a degradation in market data affected our trading platform. During this period, some customers experienced intermittent order rejections.
Affected orders were rejected at the point of submission and were not queued for later execution. Customers who received a rejection during this window should resubmit any orders they still wish to place.
Customer balances, holdings and settled transactions were not affected.
Market data returned to normal and order processing was fully restored as of 11:00 UTC. We are continuing to review the underlying cause and will take steps to prevent a recurrence.
If you believe you were materially affected, please contact our support team.
Posted Sep 22, 2026 - 08:28 EDT
This incident affected: Bakkt Crypto Trading (Coin Deposits, Coin Withdrawals, Order Entry - API, Order Entry - FIX, Market Data).